Seminar Series November 22, 2013

Professor Nicholas Berente,
Terry College of Business, University of Georgia

When non-standardized people meet standardized enterprise systems

November 22, 2013
3:00 p.m. - 5:00 p.m.
Room 2-206 Carlson School of Management


Through case studies of three organizational change efforts, at the conclusion of this presentation, participants should be able to:

  • Identify when local priorities, incentives, and organizing principles, or "logics," may be more or less consistent with standardized enterprise-wide information systems and business processes.
  • Spot the strategies that people take when they "decouple" their work from the standard system or process. That is, when they avoid, evade, and generally don't comply with expectations.
  • Recognize tensions which more innovative and knowledge-driven parts of an organization might have with standardized enterprise systems and processes.
  • Address these challenges with tactics to change either behavior, processes, technologies, or some combination when appropriate.


Nicholas Berente (, is an Assistant Professor at the Terry College of Business, University of Georgia. He received his Ph.D. at Case Western Reserve University's Weatherhead School of Management. His research focuses on digital innovation and large-scale organizational change.

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